Reliability
Dedicated support staff that are here for you when you need us the most.
Alliance
Invest in reliability, trust in Accuray.
As part of our comprehensive service support program, Accuray is
committed to ensuring our systems are ready to deliver treatment.
Beyond simply radiation therapy systems that are engineered for
reliability, we have dedicated staff that are here for you – and your
patients – when you need us the most. Our periodic maintenance
and service contracts include:
Uptime guarantees
Uptime guarantees of up to 99%* for your system by one of the highest-rated service and support teams in the industry.
*Uptime guarantees based on service coverage levels. Not available in all regions.
24/7 Phone Support1
Round-the-clock expertise for technical, physics, and clinical issues provides peace of mind.
1 24/7 Phone Support is available in select service agreements.
Fast response times
Submit a service request by web or phone, and an Accuray representative will respond to your service request promptly.
Extensive on-site support
Our highly experienced field service team with over 900 years of combined expertise*
are standing by and ready to visit your practice when you need them2.
*This is a U.S. metric
2 Weekend service hours are available in select service agreements.
Dedicated service coverage
Our comprehensive network of dedicated field service engineers support a select number of systems, allowing for fast action and intimate knowledge of your system.
