Service Support For Your Radiation Therapy Machine
There when you need us, protecting system uptime.
Alliance
The Industry’s Leading Radiotherapy Support Program.
Uptime Guarantees of up to 99% are made possible for your Accuray radiation therapy machine by the highest-rated service and support teams in the industry*
*MD Buyline, 4Q 2017 Customer Satisfaction survey
Award Winning Service
Accuray is committed to delivering better, faster cancer treatment technology and superior service is resulting in highly satisfied customers. According to the IMV ServiceTrak™ Radiation Oncology 2022 report, Accuray achieved the highest score in the industry in Overall Service Performance and was recognized for Best Service in Radiation Oncology. The IMV report includes feedback on radiation therapy technologies used in treating cancer patients in the U.S. and specifically, survey respondents with hands-on experience using Accuray radiation therapy delivery systems.
Timely Service Request Response
Submit a service request by phone, web or mobile. An Accuray representative will respond to your service request promptly.
Extensive On-Site Support Hours
Our highly experienced system engineers are standing by and ready to visit your practice when you need them.
24/7 Phone Support
The Accuray Contact Center provides 24/7 expertise for technical, physics and clinical issues.
Proactive System Monitoring
Accuray system engineers constantly monitor your system performance to anticipate issues before they lead to downtime. Should an issue occur, advanced remote access technology allows service engineers to evaluate your system before they arrive on-site, expediting parts to minimize downtime.
Convenient Preventative Maintenance
After-hours preventative maintenance keeps your system running smoothly—without slowing down your practice.
All-Inclusive Service Agreement
From spare parts to software upgrades, all service costs can be included in your Accuray service agreement.
Submit a Service Request
Existing customers-click here to submit an Accuray Service Request.
